• 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Debbie was very helpful to me. Supplied information to me that I did not know. 1
    Verified & Credible

    Debbie was very helpful to me. Supplied information to me that I did not know....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    2 1 5 Really enjoyed Samantha .. very nice & considerate .. such a nice person to work with .. need more like her. 1
    Verified & Credible

    Really enjoyed Samantha .. very nice & considerate .. such a nice person to work with .. need more like her....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 I spoke with Lewis on 9/3/19 in the morning as I was not able to access my 6 accounts to pull up my payment summary. This seems to happen every month. Lewis was very helpful resetting my password for 6 accounts. Lewis was professional and uplifting with his can do attitude. After discussing that this happens every month I inquired why this happens every month and asked if I should access the account sometime during the month so the program would accept my password and Lewis agreed that would be a good idea. Give this guy a raise. It is not easy when you have 6 accounts you need help with but he handled it with professionalism and patience. Paula 1
    Verified & Credible

    I spoke with Lewis on 9/3/19 in the morning as I was not able to access my 6 accounts to pull up my payment summary. This seems to happen every month...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Heather was helpful, professional and nice 1
    Verified & Credible

    Heather was helpful, professional and nice...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Samantha was great. The process was easy and fast. I was very satisfied with the service. 1
    Verified & Credible

    Samantha was great. The process was easy and fast. I was very satisfied with the service....

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Debbie was extremely helpful very satisfied 1
    Verified & Credible

    Debbie was extremely helpful very satisfied...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 SHAWNY M. WAS SO KIND AND HELPFUL. I FEEL THE KINDNESS SHE DISPLAYED IS LOST IN CUSTOMER SERVICE THESE DAYS. SHE MADE A STRESSFUL SITUATION FOR ME, A LITTLER EASIER. THANK YOU 1
    Verified & Credible

    SHAWNY M. WAS SO KIND AND HELPFUL. I FEEL THE KINDNESS SHE DISPLAYED IS LOST IN CUSTOMER SERVICE THESE DAYS. SHE MADE A STRESSFUL SITUATION FOR ME, A ...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Shawny was extremely helpful and courteous! It's always a pleasant surprise when someone is as thorough and resourceful as Shawny was today when she assisted me! 1
    Verified & Credible

    Shawny was extremely helpful and courteous! It's always a pleasant surprise when someone is as thorough and resourceful as Shawny was today when she ...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    5 1 5 Shawne was wonderful and so very pleasant to speak with. She was able to answer my question that I had been asking for the last week. All the persons I spoke with before were not able to give me a differentiate answer for how to balance the payments with the batches we close. I still think that you need to look into a payment report that gives us details on what is being deposited into our banks. It is a very tedious process to reconcile the batches to the payments. 1
    Verified & Credible

    Shawne was wonderful and so very pleasant to speak with. She was able to answer my question that I had been asking for the last week. All the persons ...

    Bookmark and Share
    • 1
    • 2
    • 3
    • 4
    • 5
    2 1 5 i dont know where to begin with the customer service that i received. I called 3 times yesterday got Transferred who knows how many times. Finally was able to speak with someone to get my refund issue resolved. Only to find out there is nothing i can do but call back the next day on a different number. Only to find out the next morning it is the wrong number. Finally able to get my issue resolved only to find out i could have prevented it the issue in the first place. Kat this morning was great to speak with. She actually knew what was going on. So it was 5 Stars on her end the rest of your customer service needs to know what they are doing and transfer people if need to the actual department with their question. Not to the main menu where customer have to keep re-entering their ID. 1
    Verified & Credible

    i dont know where to begin with the customer service that i received. I called 3 times yesterday got Transferred who knows how many times. Finally was...

    Bookmark and Share