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    5 1 5 she handled my problem great. 1
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    she handled my problem great....

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    1 1 5 not happy 1
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    not happy...

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    5 1 5 I was thankful that I wasn't waiting forever to get through. That I was connected to a person after only one computer directory, that the attendant new exactly what she was doing and that her voice was clear! 1
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    I was thankful that I wasn't waiting forever to get through. That I was connected to a person after only one computer directory, that the attendant ne...

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    5 1 5 Debbie was very helpful in resolving an issue I had. She was very friendly too and quick to respond. 1
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    Debbie was very helpful in resolving an issue I had. She was very friendly too and quick to respond....

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    5 1 5 Kat was very helpful. We got my problem resolved very quickly. 1
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    Kat was very helpful. We got my problem resolved very quickly....

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    2 1 5 I had a problem with my terminal it wouldn't accept debit cards. it took over 30 minutes to finally talk to a technician only to have him tell me my terminal is outdated and I need a new one. 1
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    I had a problem with my terminal it wouldn't accept debit cards. it took over 30 minutes to finally talk to a technician only to have him tell me my t...

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    5 1 5 I called customer service to switch our bank account and company name information and they were very helpful and sent me the forms needed the same day. 1
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    I called customer service to switch our bank account and company name information and they were very helpful and sent me the forms needed the same day...

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    1 1 5 Very dissatisfied with getting answers from SBGA. This morning it took me 3 calls to SBGA and 2 calls to the bank to finally find out, after 90 minutes of my time, the answer to my question. And this has also been my experience in the past when calling into to inquire about an issue. 1
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    Very dissatisfied with getting answers from SBGA. This morning it took me 3 calls to SBGA and 2 calls to the bank to finally find out, after 90 minut...

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    3 1 5 Andrew is an awesome customer service representative. He met and exceeded my expectations. Although I would like to take this opportunity to address your business practices. You really need to try and contact your customer regarding balances due before sending them to a 3rd party collections agency. I believe one final letter or statement warning that if a balance is not paid then collections is in order. We were set up for automatic payments deducted from our bank, so how we were sent to collections is beyond me. The amount in question was from August, and the September statement did mention a past due balance. Only the fees that were deducted from our account. We were only made aware of a past due balance when we received an unprofessional phone call from your 3rd party collections agency who threatened legal action right off the bat. 1
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    Andrew is an awesome customer service representative. He met and exceeded my expectations. Although I would like to take this opportunity to address...

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    5 1 5 Thank You very Much... The person I spoke with was very kind and knowledgeable. Have a GREAT DAY, Jennifer 1
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    Thank You very Much... The person I spoke with was very kind and knowledgeable. Have a GREAT DAY, Jennifer...

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